Support

Creating a video with Reel is simple:

1. Tap the Create button in the center of the tab bar
2. Choose Text to Video or Image to Video mode
3. Write a description of your scene (lens, motion, lighting details help!)
4. Set your preferred aspect ratio, duration, and style
5. Tap Generate and wait for your video

Each generation uses tokens from your balance. You can purchase tokens or subscribe to Reel Pro for unlimited access.

You can cancel your subscription at any time through your Apple ID settings:

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top
3. Tap Subscriptions
4. Find Reel and tap it
5. Tap Cancel Subscription

Your access will continue until the end of the current billing period. Deleting the app alone does not cancel your subscription.

If you reinstalled the app or switched devices:

1. Open Reel
2. Go to the Account tab
3. Tap Restore Purchases

Make sure you are signed in with the same Apple ID you used for the original purchase.

Since purchases are processed by Apple, refunds must be requested through them:

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find the Reel charge
4. Select Request a Refund and follow the steps

Try these troubleshooting steps:

1. Force quit the app and reopen it
2. Make sure you are on the latest version (check the App Store)
3. Ensure your device is running iOS 17 or later
4. Check your internet connection
5. Restart your device

If the problem persists, email us at ilyas.inajjar@gmail.com with a description of the issue and your device model.

You can request complete account and data deletion by emailing us at ilyas.inajjar@gmail.com. All your personal data will be permanently removed within 30 days. Please cancel your subscription before requesting account deletion.